Photo: Sergi Briet


It’s often the elephant in the room at an event production meeting: Crisis Management. Nobody wants to talk about it. Nobody wants to admit they might need it. Nobody wants to think about something going wrong.

Perhaps people are worried that if they speak up about crisis prevention they’ll be viewed as insecure or pessimistic. Or maybe they don’t want to jinx the show with a subconscious doubt, or leave a fear of the unknown to lurk at the back of everyone’s minds…

But we say: embrace it! The only way to counter fear is with confrontation. Dealing with issues. Anticipating any problems and taking the right steps to tackle them when they arrive. Only then will you have a team that feels confident, progressive and forward-thinking.

We all know this, even though nobody wants to say it. So perhaps someone else could ease the pressure and say it for you. Get in touch to find out more.

#events #eventprofs #eventmanagement #crisismanagement #unexpected #IMEX19


Photo: Steff Berger


Tacking a social media flurry before it becomes a storm – taking ownership.

You’re busy running your event and something goes wrong. Something unexpected and awkward. One person posts about it on social media and within minutes it’s spreading like wildfire. #veryembarassing What to do?

There’s no option. You have to own the situation, and own it fast. Speed and reaction time on social media is critical, and the faster you get your messages out, the more quickly you will gain control of the situation. Whatever you are doing to remedy the situation, tell people about it.

If you move too slowly, or run and hide, then the gossip-mongers will win. You’ll have trouble regaining the hard-earned trust of your audience, and your image may suffer for good.

A strong social media crisis strategy can help to save your event and your reputation. Want to find out what this looks like? Get in touch to learn:

#events #eventprofs #IMEX19 #eventmanagement #crisismanagement #unexpected

1 … 2 … 3 … we are in!

Photo: Sergi Briet

Three expert sessions on crisis communication and business skills at IMEX Frankfurt 2019

How effective communication in crisis management can rescue your event
Date: Tuesday May 21st, 2019
Time: 14:30 – 15:00
IMEX Seminar Room 3, Inspiration Hub, Hall 9.0
Language: English

Wie effektive Kommunikation im Krisenmanagement Ihre Veranstaltung retten kann
Date: Thursday May 23rd, 2019
Time: 10:30 – 11:00
Venue / Room: IMEX, Seminar Room 3, Inspiration Hub, Hall 9.0
Language: German

Meet the expert on business skills
Date: Wednesday May 22nd, 2019
Time: 13:30 – 15:30
Venue / Room: IMEX Meet the Expert Clinic, Inspiration Hub, Hall 9.0
Language: English
#events #eventpros #eventmanagement #crisismanagement #IMEX

When planning an event, have you thought about all security aspects?

Video abspielen

When planning an event, have you thought about all security aspects?

– Create awareness of all staff members
– Train your team on what to do when finding an unattended item
– Create a crisis management concept for a bomb threat/ terror threat
– Get knowledge of standoff distance parameters
– Have an emergency plan ready
– Have a communication strategy ready
– Be aware and not afraid

What about unattended suitcases?

Join Steff Berger´s session at #IBTMWORLD 2018 on Practical Anti-Terror Awareness Strategies. 60 minutes to learn about concepts for anti-terror procedures. The Managing Director of VOBE Inspires People GmbH is speaking as an experienced conference consultant with specialist knowledge on counter terrorism. Looking forward to seeing you at IBTM World 2018 in Barcelona: Tuesday, 27.11.2018, 14:15-15:15, Knowledge Theatre 2 (Language: English)

Behind the scenes

Video abspielen

Behind The scenes: Let´s accompany Steff Berger recording the text for the introduction video for her session about CRISIS MANAGEMENT FOR EVENTS on IBTM World 2018.

Looking forward seeing you at IBTM World 2018: Tuesday 27.11.2018, 14:15-15:15, @ Knowledge Theatre 2, Language: English.

Welcome to our new company LinkedIn page!

Steff Berger Imax 2018

Welcome to our new company LinkedIn page. Our next highlight: IBTM World 2018 in Barcelona. We are proud to annouce that our Managing Director Steff Berger and her session PRACTICAL ANTI-TERROR AWARENESS STRATEGIES FOR CONFERENCES AND EVENTS are selected for this year‘s IBTM! 27.11.2018, 14:15-15:15 @ Knowledge Theatre 2 Expect the unexpected! See you in BCN!

Learning Lab 2018 Frankfurt

Learning Lab 2018

A big thank you to Sarah Esch, Simone Pohl from the German Convention Bureau | @germanymeetings for the great organisation of the Learning Lab 2018! 30 young professionals joint the first Learning Lab in Frankfurt. I had the great honour to be part of the expert team and to inspire the young professionals for crisis communication in our mice industry.

IMEX 2018 citmagazine.com

Crisis management advice: ‘Understand how terrorists think and plan attacks’

16 May 2018 by Andrew McCorkell

One of the talks at IMEX 2018 in Frankfurt offered practical anti-terror advice on how to make a plan, remain vigilant and stay safe.

At IMEX 2018 in Frankfurt, Steff Berger, managing director of crisis management experts VOBE, told delegates that potential terror threats in today’s world are “more dynamic – and less predictable” than ever, before offering tips on how to remain safe.

Berger is a conference and event manager, as well as a crisis manager, who has trained as an anti-terrorism officer.

She says the key to anti-terror awareness is “understanding how terrorists think and prepare attacks” so that we can become more vigilant. 

What are the most important things that event planners should remember when it comes to anti-terror awareness?

Anti-terror awareness training is one important part of a better preparation for unexpected situations. Every situation needs a different implementation of measurements for awareness.

When it comes to anti-terror awareness for events and conferences we highly recommend anti-terror strategic planning as part of the crisis management strategy for all large-scale conferences and events.

What’s the most important thing that someone at your session should take away? 

I strongly believe we can make the difference! Although we can’t prevent terrorism, we can raise awareness for our teams, our suppliers and venue staff. Be aware – but not afraid! I like all attendees to take away the awareness of expect the unexpected – be aware.

Terrorists have a professional network, and we in the event industry – we are professionals too. Why not use our skills against their strategies?

Do you remain hopeful that events can remain safe and secure?

Potential terror threats in today’s world are more dynamic – and less predictable – than ever before. Unfortunately, I do not have a forecast for the coming years, but I hope and I wish that events remain safe and secure.

I believe, the future of digitalisation, will bring new methods for protection and alert systems that will support our industry and people.

#IMEX18 Frankfurt -Just a few days to go!

Just a few days to go! Mark your #IMEX18 agenda for my inspiring session on Practical Anti-Terror Awareness Tips. 30 minutes to learn about concepts for anti-terror procedures for large conferences and events. I am a conference and event manager, crisis manager specialised for large conference and events and followed an anti-terrorism officer course. I combine my knowledge for this session https://lnkd.in/ddjYFGT Looking forward seeing you at IMEX 2018: Tuesday 15.05.2018 15:00-15:30 Seminar Room 2 Inspiration Hub Stand H920, Hall 9.0